Dedicated to the progress and advancement of all paralegals.

National Center on Law & Elder Rights: Title Issues in Poverty Law

  • 06 May 2019
  • 2:00 PM
  • WebCast

Legal Ethics: Helplines & Hotlines (Part One)

When: Monday, May 6, 2019 at 11:00 a.m. PT/2:00 p.m. ET.

Legal helplines and hotlines have limited access and time with their clients, which leads to challenging ethical issues. Applying legal ethics rules to helpline practice and protocols can make a difference in the quality of services provided to older adults and protect helpline attorneys.

In this webcast, presenters will share model rules, case studies, and example procedures focused on:

  • Handling calls from third-parties;
  • Ensuring that callers and attorneys understand the scope of services that can be provided;
  • Dealing with conflicts; and
  • Addressing capacity concerns.

This training is the first part of a series on ethics and legal helplines. The webcast will build on previous NCLER trainings, including Understanding Legal Capacity & Ethics and Recognizing and Addressing Elder Abuse on Legal Helplines and Hotlines.

Both senior-focused helplines and general helplines will benefit from the information presented in this webcast.


  • Sarah Galvan, Justice in Aging
  • Lynda Shely, The Shely Firm, PC & ABA Standing Committee on Ethics & Professional Responsibility

Closed captioning will be available on this webcast. A link with access to the captions will be shared through GoToWebinar’s chat box shortly before the webcast start time.

NOTE: This training will be presented in a WEBCAST format to accommodate more participants. Due to the high volume of participants, computer audio will be the only option to listen to the presentation. No telephone call-in number will be provided. Please plan accordingly. Thank you.

The webcast will take place on Monday, May 6, 2019 at 11:00 a.m. PT/2:00 p.m. ET.

ContactJoinPrivacy PolicyTerms of Use • © New York City Paralegal Association Inc.
Powered by Wild Apricot Membership Software