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NCLER: Free Webinar: Federal Income Benefits & Direct Espress

  • 05 Dec 2023
  • 2:00 PM - 3:00 PM
  • webinar

Free Webinar: 

Federal Income Benefits & Direct Express: How It Works, How Things Can Go Wrong, and What to Do About It

When: December 5, 2023, from 11:00 a.m.–12:00 p.m. P.T./2:00-3:00 p.m. E.T.

Direct Express is a pre-paid debit card for federal benefit recipients to receive their benefits electronically. The Treasury Department sends the payment to the Direct Express card each month automatically for benefits from various federal agencies, including the Social Security Administration and Veterans Affairs. Direct Express provides the advantages of direct deposit for those without a bank account. However, sometimes those using Direct Express have problems with their accounts. We will review some of the common problems with Direct Express accounts, and what steps advocates can take to help resolve those problems.

This training will cover:

  • How Direct Express card accounts work;
  • Some common problems for those using Direct Express accounts; and
  • Various remedies for resolving those problems.


  • Kate Lang, Director of Federal Income Security, Justice in Aging
  • Carla Sanchez-Adams, Senior Attorney, National Consumer Law Center

Capacity for this session is limited to 3,000 participants, and all participants will have the option of accessing audio through the computer or by phone. Closed captioning will be available. Please be sure to log onto the webinar a few minutes early in order to secure your place for the live presentation on Zoom. If you would like to request ASL interpretation or have other accessibility related questions, please email at least one week in advance.

This webinar will be recorded and available on our website shortly after the presentation. The recording and training materials will also be emailed to all registrants within a few days after the training. We are unable to offer CEU’s or other certifications. Thank you for understanding.

The webinar will take place on Tuesday, December 5, 2023, at 11:00 a.m. PT/2:00 p.m. ET. and will run for one hour.


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